1. General Questions
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What is akashcart.com? We are a premium online store providing high-quality lifestyle products, home gadgets, and trending electronics across Bangladesh.
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How do I place an order? Simply select your product, click "Add to Cart" or "Buy It Now," provide your delivery details, and confirm the order.
2. Shipping & Delivery
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Which courier service do you use? We use RedX Logistics for all our deliveries to ensure safety and speed.
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How long will it take to receive my order? Orders inside Dhaka are delivered within 1-2 business days. Outside Dhaka, it takes 3-5 business days.
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What are the shipping charges? Inside Dhaka: 60 BDT. Outside Dhaka: 120 BDT. We offer free shipping on orders above 1,500 BDT.
3. Payment
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Do you offer Cash on Delivery (COD)? Yes, we offer Cash on Delivery nationwide. You pay only when you receive the product.
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Can I pay online? Currently, we are focusing on Cash on Delivery to ensure maximum customer security.
4. Returns & Refunds
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What is your return policy? If you receive a damaged or wrong product, please notify us within 24 hours of delivery. We will arrange a replacement or refund.
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Can I cancel my order? You can cancel your order before it is dispatched. Once it is handed over to RedX, cancellations are not possible.
5. Tracking
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How can I track my order? Once shipped, we will provide a RedX tracking ID. You can use it on our "Track Order" page or the RedX website to see the live location of your parcel.